Holiday Inn And Suites Boston Peabody

The check in staff was VERY friendly and completely satisfied my needs for this stay. Every hotel needs a representative like him at the front desk for check-in. Sorry but I did not remember his name but we checked in at approximately 2:15 PM on 10/17/12 so I'm sure he can be identified.

Everything was exceptional.

The hotel luckily is within a short distance from exits on a divided highway making it easier to reach than other hotels on same street.

When we were checking out we told the associate we forgot to show our aaa for discount. He flatly told us no discount because it had to be shown at the time of check-in. I do not remember any notice when we booked the room it had to be shown up front and then the person checking us in should have asked if we were aaa members. Things happen, the lack of empathy or trying to find out what happened for us made this a memorable problem. As we were checking out I asked if there was a customer use computer so I could print directions. The associate at the desk very nicely offered to print some for me several times, but we were traveling several states away through major cities at heavy traffic times. I wanted a few minutes to check different alternate routes before I made a decision. I was VERY upset by the customer use computer. The room was either on a different temperature setting or NOT ventilated with the electronics. It was very hot and uncomfortable. The computer was SLOW. To check/print directions with two route modifications took me over 35 minutes. That would have taken me less than 5 minutes on almost ANY other computer. Upgraded equipment, upgraded software, regular maintenance, forethought into the temperature of the room. Anyone of those could have made that a better experience. What was otherwise a fairly pleasant stay turned bad in the last 40 minutes, 35 minutes checking directions, 5 minute checkout. We left the hotel mad, frustrated, and hot. The last impression we have of the hotel.

Brilliant location plenty of places to eat around it.

nothing

Love that it is close to highway, room seemed nicer than the first time I stayed. Staff very nice and accommodating.

Tough to get out onto route one, no refrigerator or microwave. Remote control for TV didn't work well.

I think breakfast should be free or least expensive breakfast is $11plus tax I almost fell out when the staff at the front lobby gave me the price.

Keys did not work had to keep getting new ones. Printer in business station did not work. Outside doors left open late at night. Elevator either did not work or the hundreds of kids running up and down the halls and using it No hot water the morning we checked out

Nothing. Spend a little more and stay anywhere but this place.

Blood and stains on carpet in room, broken dirty fridge sitting outside of room, staff that didn't care, not run by Holiday Inn (it's Independently Owned), did not ask if I enjoyed my stay, I can go on and on...

Comfortable, lovely room.

The staff could have been a little more honest. We spent two miserable nights with ABSOLUTELY no hot water. Nobody mentioned the problem at check-in, or at any time. Contacted, including after a brutal cold water morning shower, everyone promised hot water in "an hour or an-hour-and-half". Every single time for two days! I am still cold!!

It was easy access to the local area,, clean and no big complaints! The breakfast buffet was very good... price a bit high for what's there.

The room had an odd odor.... nothing that stayed with us but it smelt almost smoke-like .... but the hotel was full so we just dealt with it. Could have used a mini fridge.

Too many kids in the pool in unsupervised at once- never did a staff member speak to unruly children?!

no standard breakfast service very standard hotel and medium value for money

Nothig

There were kids running in the hall all night. There was no fridge or microwave in the room. There were stains on the carpet

location

stained carpet in rooms, property needs renovations.

The room was excellent.

Great value for the money. Friendly staff and clean hotel.

Liked the location for distance to Beverly (where we were headed for event) but hated the location in regards to getting to the hotel.